If you’re trying to access Google Play Music on a computer, there are two other things to try. If you can’t remember what your password is, use the Google Account Recovery page. © NextPitĪnother common issue is when you’ve changed your account password but haven’t updated it in the Google Play Music app. Learn how to fix Google Play Music right here. You can check or change the account you're using in the app by tapping Menu > Settings > Account. The third thing is also simple: are you using the correct account? You need to be using the same account you used to upload your music or to buy your music. Google Play Music is designed to work on one device at a time, so if you’re playing tunes on your PC, for example, you won't be able to play anything on your phone. The next simple check is to ensure that neither you nor somebody with access to your account is trying to use Google Play Music on another device. But have you really checked it? Occasionally our phones get in a grumpy mood and although they show cellular or Wi-Fi bars, the connection isn’t actually working anymore. We know, you’ve checked your internet connection. Google Play Music is great, and if it stops working, the solutions are usually simple / © NextPit
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